Tutorials and Advice

Once your fire has been installed, our engineers will demonstrate the controls and features to you. To maintain the warranty on your new appliance you must follow the manufacturer's instructions on using your stove and burning the correct fuels.

One of the most important aspects of a woodburning or multi-fuel stove is the quality of the fuel that is burnt. It is essential that if you are burning solid fuels that they are of a good quality and approved for burning in your appliance. Please refer to the HETAS website for a full guide to burning solid fuel (www.hetas.co.uk/consumer/fuel-quality)

If you are burning wood, the type of wood and the quality is very important. There are two different types of wood, Softwood, such as Pine, and Spruce, and Hardwood, such as Oak, Ash or Birch.

Hardwood logs are recommended for burning in a woodburner or multi-fuel stove, as they burn far slower than a softwood log, they also create a much higher and steadier heat output, meaning you burn far fewer hardwood logs than you would if you were just burning softwood.

Before it is ready to burn, wood needs to be dried out to reduce the moisture content in the log. This drying process can be done in one of two ways. The first method is seasoning, where the log is left to naturally dry out over a period of 18 - 24 months until its moisture level is below 25% moisture. It is then ready to burn. If you are seasoning your own logs a good way to test if they are ready to burn is with a moisture meter.

The second method is through Kiln Drying. The logs are placed in a Kiln and dried out until the moisture content is below 20%. By drying the logs out using this method, you are guaranteeing that every log you burn is completely dried out, and ensures you will get the highest and longest lasting heat from your fire.

On average 3 kiln dried logs will create the same heat output as 9 seasoned logs. You do pay more for kiln dried logs as they have had to go through the drying process but because you use far less logs, it doesn’t necessarily make them more expensive than buying seasoned logs.

We recommend Kiln Dried Hardwood logs as these are consistently good quality and are always guaranteed to have a moisture content of less than 20%.

Check out the videos guides if you need a reminder on how to light your stove. These cover general lighting procedures for most stoves, however please refer to your manufacturer's instructions for a full guide.



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